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Status Update
Limited Support
Due to an addition in the LGWD family, there will be a slower than normal response time across April and into May.
Support requests will still be dealt with, however, there is a higher than normal chance of deviating outside of the expected response window for your support category.
Any support requests marked as Urgent / Emergency will be dealt with within a 24 hour period.
Any requests marked as Urgent / Emergency but are deemed not to be so will be moved to the bottom of the pile for dealing with later.
As ever, all of the pro-active monitors are in place to prevent downtime and an emergency response service will remain in place.