1. Introduction

School Holiday Solutions LLP (“SHS”) is a Limited Liability Partnership with Registration Number OC388513 and its Registered Office address is Sycamore Farmhouse, 66 The Village, Strensall, YO32 5XA. SHS is committed to protecting your family’s personal information when you use our services as an au pair placement agency (“the services”).

This Privacy Policy explains the following:

• what information SHS may collect about you;
• how SHS will use information we collect about you;
• when SHS may use your details to contact you;
• whether SHS will disclose your details to anyone else; and
• your choices regarding the personal information you provide to us.

Whenever you provide personal information to us, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 as amended from time to time (these laws are referred to collectively in this Privacy Policy as the "data protection laws").

2. What information will SHS collect about me and my family?

When you contact us or participate in, register with or access any of SHS’ services we may receive personal information about you and/or your family. This can consist of information such as your name, email address, postal address, telephone or mobile number, date of birth or family details.

By submitting your details, you enable SHS to provide you with its services.

3. How will SHS use the information it collects about me and my family?

SHS will use your personal information for a number of purposes including the following:

• to provide our services and to deal with your requests and enquiries;
• for "service administration purposes", which means that SHS may contact you for reasons related to the services it provides;
• to provide you with information about our services, activities or online content;
• for marketing purposes.

Where SHS proposes to use your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.

4. Will SHS share my personal information with anyone else?

We will keep your personal information confidential except where:

• we need to disclose your personal information to a third party to enable us to provide the services to you;
• on the sale of SHS or any part of it, or on the acquisition by SHS of additional business; or
• disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

SHS requires these third parties to comply strictly with its instructions and SHS requires that they do not use your personal information, save on the sale of or acquisition by SHS of additional business, for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

5. For how long will SHS keep my personal information?

We will hold your personal information on our systems for no longer than is necessary for the purposes for which it was collected.

6. Can I find out what personal information SHS holds about me?

Under the data protection laws, you have the right to request a copy of the personal information SHS holds about you and to have any inaccuracies corrected. (We charge £10 for information requests and require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts to supply, correct or delete personal information about you on our files.

Please address requests and questions about this or any other question about this Privacy Policy to the Data Protection Officer, School Holiday Solutions LLP, Sycamore Farmhouse, 66 The Village, Strensall YO32 5XA.

7. Cookie Policy - Information SHS collects from you

a. What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.

During the course of any visit to the SHS website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

b. How does SHS use cookies?

Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. SHS uses this type of information to help improve the services it provides to its users. All third parties are strictly required not to use any information for their own business or other purposes

c. Third Party Cookies in embedded content on SHS pages

Please note that during your visits to the SHS website you may notice some cookies that are not related to SHS. When you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. SHS does not control the dissemination of these cookies. You should check the third party websites for more information about these.

d. SHS cookies and how to reject cookies

If you wish to control what cookies are set on your device through the SHS website then you can find out how to do this in the file management software installed on your device. It is important to note that if you change your settings and block certain cookies, this means that certain personalised features cannot then be provided and accordingly you may not be able to take full advantage of all of the websites' features.

Please consult our Cookie Policy for further information.

8. Changes to SHS' Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to SHS. The date the Privacy Policy was last reviewed is recorded at the end of the Privacy Policy. If material changes are made to the Privacy Policy we will notify you by placing a prominent notice on the website.

9. Contacting SHS about this Privacy Policy

If you have any questions or comments about this Privacy Policy please contact:

Data Protection Officer

Sycamore Farmhouse

The Village

Strensall

YO32 5XA

Telephone 01904 499314

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Last updated: January 2014