System Status

LGWD prides itself on the efficient response to customer enquiries and support issues and provide a dedicated portal for all issues and problems to be reported. This allows for tracking of problems and a full archive log along with a knowledgebase for a self help solution.

This page also contains information relating to any scheduled maintenance or system errors.

 

All problems should now be resolved.

If you experience any problems with your sites, please open a support ticket.

 

Several of you may be experiencing strange error messages being displayed on your sites.

 

This is due to a PHP upgrade on the server which has caused a few more problems than envisaged.

 

We're working on the matter.

Everything is back up to speed.

Unfortunately, there is a problem with the LGWD server data centre at the moment which is being resolved by a third party.

As a result, some of you may experience slow connections to your websites.

At the moment, there is no estimated time of resolution.

We apologise for any inconvenience.

As you can see, the new website is up and running.

The old support system has been migrated to the new one located on this site and will look slightly different to what clients are used to here.

Similarly, the invoicing system has been migrated across to provide more options and flexibility for clients.

Any problems, click on Support > Support Centre.

 

All clients should have been emailled logon information for this site, if you haven't, drop an email over.

All systems are functioning and up to date.

Please report any issues via our ticketing system at:

http://support.lukegilliver.co.uk

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