System Status

LGWD prides itself on the efficient response to customer enquiries and support issues and provide a dedicated portal for all issues and problems to be reported. This allows for tracking of problems and a full archive log along with a knowledgebase for a self help solution.

This page also contains information relating to any scheduled maintenance or system errors.

 

Details
Category: System Status
Hosting: Unaffected
 
Domain: Unaffected
 
Email: Unaffected
 
Updates:
    Period affected: Friday 17th April 1.00AM - Monday 22nd April 6.00PM
    Impact: Any updates that need performing by LGWD will not be possible and need to wait until after this period. Clients with editing access can of course update their sites as normal
 
Backups:
    Period affected: Sunday 13th April 11.00PM - Monday 22nd April 6.00PM
    Impact: Backups will not be taken daily during this period. Only a minimal incremental e-mail and site change backup will take place every other day throughout the period
 
Support:
    Period affected: Sunday 13th April 11.00PM - Monday 22nd April 6.00PM
    Impact: Support via telephone throuhgout this period will not be available, except for urgent matters. Matters constituting *Urgent* in this situation are:
                        Site not accessible globally (not just from your computer)
                        Mail Server error response codes 0, 1, 5
Support via email will not be available
Any support requests MUST be submitted at http://support.lukegilliver.co.uk for the period in order for your problems to be addressed

 

We apologise for the inconvenience this disruption may have, but your websites and email should run mainly without disruption.

This is while we make some vital hardware upgrades and relocation work.

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