System Status

LGWD prides itself on the efficient response to customer enquiries and support issues and provide a dedicated portal for all issues and problems to be reported. This allows for tracking of problems and a full archive log along with a knowledgebase for a self help solution.

This page also contains information relating to any scheduled maintenance or system errors.

 

Due to an addition in the LGWD family, there will be a slower than normal response time across April and into May.

Support requests will still be dealt with, however, there is a higher than normal chance of deviating outside of the expected response window for your support category.

Any support requests marked as Urgent / Emergency will be dealt with within a 24 hour period.

Any requests marked as Urgent / Emergency but are deemed not to be so will be moved to the bottom of the pile for dealing with later.

As ever, all of the pro-active monitors are in place to prevent downtime and an emergency response service will remain in place.

If you are experiencing a problem, please open a suppor ticket

Unforunately, all services across the LGWD were affected by an issue this morning, from around 9.00am - 12.30pm.

All services have now been restored and LGWD apologises for any inconvenience caused.

No mail will have been lost as a result, and any messages attempted to be delivered to the LGWD server will (by default from most servers) be re-attempted within a 24hr window automatically.

Any messages being sent from the LGWD server will have remained in the queue for processing once network connectivity was restored and will have been sent automatically.

LGWD apologises for the inconvenience this caused, especially as it also affected the efficient communication of this to our clients.

 

If you are experiencing a problem, please open a suppor ticket

Unfortunately, today (06/03/2018) between the hours of 12.45pm - 14:45pm, the network zone in which the LGWD Server resides experienced issues beyond our control.

As a result of this, the access to  LGWD Services:

 - Web

 - Mail

 - Storage

was affected with intermittent connectivity issues. This will have caused page errors to display as "Site cannot be reached" or Server timeout 401. 

No mail will have been lost as a result, and any messages attempted to be delivered to the LGWD server will (by default from most servers) be re-attempted within a 24hr window automatically.

Any messages being sent from the LGWD server will have remained in the queue for processing once network connectivity was restored and will have been sent automatically.

LGWD apologises for the inconvenience this caused, especially as it also affected the efficient communication of this to our clients.

We are pleased to inform that the issue has now been resolved by network administrators at the data centre involved.

There are no known problems, if you think different, let us know.

Client login