System Status
LGWD prides itself on the efficient response to customer enquiries and support issues and provide a dedicated portal for all issues and problems to be reported. This allows for tracking of problems and a full archive log along with a knowledgebase for a self help solution.
This page also contains information relating to any scheduled maintenance or system errors.
- Details
- Written by LGWD
- Category: System Status
Over the past 48 hours, there have been several issues which have resulted in the migration to a new installation of the main LGWD server.
This has meant that some mail will not have been delivered, however this will now start to filter through to your mailboxes.
There will be a several teething problems as the new server is tweaked to perfection - please bear with us over this time.
- Details
- Written by LGWD
- Category: System Status
LGWD are working on some server related issues that clients are experiencing, ranging from undeliverable mail through to some sites offline.
We're working as fast as is possible to rectify the issues and working with the service providers to restore functionality as soon as possible.
- Details
- Written by LGWD
- Category: System Status
We are pleased to report that all of the maintenance has now been completed successfully.
All sites and services are back online and fully functioning. All Joomla sites have been patched to the latest versions and a new central control system has been installed to aid in the rapid rollout of future security patches.
The servers have been given an early spring clean and should be running smoother than ever to provide you with the quality service you expect from LGWD.
As ever, if there should be any problems, please submit a support ticket.
- Details
- Written by LGWD
- Category: System Status
Over the Xmas period, there will be several back-end operating upgrades to the LGWD servers to increase operability, security and stability so that LGWD can provide you with the best possible service.
During this time, you may notice one or more of the following:
- your websites unreachable or "timing out"
- you're unable to access your webmail or connect to your mailboxes from your preferred client
Do not worry, you don't need to submit a ticket as this will be part of the upgrade process. Although the "down-time" will be limited to off-peak times, there are sometimes unforeseen complications that require a longer down-time.
You won't lose any information or any emails as these will be attempted multiple times over a period of time to deliver your mail (that's how Mail Servers act naturally).
Once all upgrade work is complete, a further status update will be posted and should you be experiencing any problems after that you may submit a ticket.
- Details
- Written by LGWD
- Category: System Status
As many of you will be aware, TalkTalk recently announced they had suffered a large hack due to a simple SQL injection after a DDoS attack.
At the same time, a vulnerability was discovered in the Joomla! framework, affecting versions 3.0 - 3.4 which many (not all) of your sites run.
This vulnerability was patched and the update rolled out to all sites affected - as a result, some functionality of your websites may be affected - if you spot any issues, please open a support ticket and mark it as Urgent.
- Details
- Written by LGWD
- Category: System Status
Clients hosting on LGWD1 will have experienced a drop in their website uptime between 10:12 - 10:48AM (GMT) on 23/05/2015.
LGWD apologises for any inconvenience caused however this was an essential security update that required disabling some services to take effect.
As always, should you have an problems, please raise a ticket in the support section.